Responsible Gaming

All forms of gambling carry inherent financial risk. There is no guaranteed way to win, and losses are part of the experience.

Players on 1win must manage their betting habits carefully. The goal is to keep gambling entertaining without compromising your financial stability or emotional health.

Set clear boundaries before you start. Decide how much money and time you can afford to spend. Never chase losses or bet money you cannot afford to lose.

Responsible gaming means understanding the risks. It means recognising when to stop. It means protecting yourself and those around you from potential harm.

Problem gambling can develop gradually. Recognising the warning signs early is crucial for seeking help.

Common symptoms of addiction include:

• Spending more money than you planned or can afford
• Chasing losses by placing larger bets
• Borrowing money to fund your gambling
• Neglecting work, family, or personal responsibilities
• Feeling anxious, irritable, or restless when not gambling
• Lying to others about the extent of your betting activity
• Using gambling as an escape from problems or negative emotions
• Experiencing financial difficulties due to gambling losses
• Unsuccessful attempts to cut back or stop gambling
• Preoccupation with gambling, constantly thinking about your next bet

This is a serious issue. If you recognise these signs in yourself or someone you care about, immediate action is required.

Addressing problem gambling requires a combination of self-awareness, practical strategies, and professional support.

The platform offers several tools to help users maintain healthy betting habits:

• Set deposit limits to control how much money you add to your account
• Use time-out features to take short breaks from gambling
• Enable self-exclusion if you need a longer period away from betting
• Monitor your activity through account history and transaction records
• Set loss limits to cap how much you can lose in a specific period
• Avoid using credit cards for deposits
• Never gamble when under the influence of alcohol or drugs
• Balance gambling with other hobbies and social activities
• Talk to trusted friends or family members about your concerns
• Seek professional help from counsellors or support groups

These preventive measures can make a significant difference. Taking control starts with honest self-assessment and commitment to change.

Professional assistance is available throughout India for individuals struggling with gambling addiction. Reaching out is a sign of strength, not weakness.

Key organisations and resources include:

• Gamblers Anonymous India: Community-based support groups offering peer assistance and shared experiences. Visit their website to find local meetings.
• National Institute of Mental Health and Neurosciences (NIMHANS): Provides treatment programmes for behavioural addictions, including gambling. Contact them through their Bangalore facility.
• Alcoholics Anonymous India: While focused on alcohol, many groups also address gambling issues. Find meetings across major cities.
• iCall Psychosocial Helpline: Confidential counselling services via phone and email. Available Monday to Saturday. Call 9152987821 or email [email protected].
• Vandrevala Foundation Helpline: Free mental health support across India. Call 1860 2662 345 or 1800 2333 330.
• NIMHANS Tele-MANAS: Mental health helpline offering guidance and referrals. Call 08046110007 for Karnataka or 14416 nationally.

These organisations provide confidential, professional support. Do not hesitate to reach out.

If you are struggling with addiction or concerned about your gambling habits, the customer support team is here to help. They can provide guidance on using responsible gaming tools and direct you to appropriate resources.

Primary contact methods in India:

• Live Chat: Available 24/7 through the website and mobile app for immediate assistance
• Email Support: Send detailed enquiries to [email protected] for personalised responses
• Telegram: Connect via the official support channel for quick communication
• Phone Support: Regional helpline numbers available for voice assistance

Your safety is our priority. Do not hesitate to reach out for support.